3.4.4 Delivery process
Delivery process begins when the customer
first interacts with the service organization and ends when the delivery of the
desired service is completed and the customer exits the process. At La GALETTE
supermarket after getting order from chief of order, the agent of bakery and
pastry prepare the goods respectively quantities of order, when finish they
package according to each categories of product, chief of order check and count
if there no mistake done, when the number of order written to proforma invoice
are good prepared they give order for put out, before arriving to customer
there are also controller who check again for looking if there are some product
stolen, after those action customer get their order of items ordered, After
delivery that product, stump and original of proforma invoice are transferred
to office of general director.
3.4.5 Payment process
After selecting product and calculating total of money, the
payment of customer done in the following ways:
v Cash: where customer present cash to cashier or where
cashier receive money and customer get an invoice
v Cheques: where customer present check to cashier for
extra-person not every customer, example: MINISANTE, CNLS, Rwanda Revenue
Authority and Top tower Hotel
v Prepaid and Zip not yet used
In our case, an online payment will done using MTN mobile
money, where after paying La GALETTE supermarket administration will get
message from customer's ordering payment.
| 
