5.1.2 Challenges to risk management
The company face a number of challenges which range from
financial to health related but as said above they are neither quantified nor
communicated formally as it should be in the formal way of risk management.
These challenges are mainly:
1. Theft of data
2. High competition of similar companies which have updated
technologies,
3. High financial means to compete for bigger works,
4. Safety related risks for technicians who work in
electricity domain who can be electro shocked while repairing wires,
5. Injuries due to high fall from building of technicians
etc.
To overcome these challenges, a strong data control system
should be put in place, revise business plans of the company, train all
employees on risks they are facing in their regular works and provide high
quality protective equipment to any employee/technician in need.
5.1.3 Trends of risk management
Both respondents had positive plans regarding the future of
risk management in the company but did not explain in terms of time and effort
to be invested in order to hire the chief risk manager who will help the
company to make the system operational. However, they are planning to hire a
consultant to make it more clear which is a green light to the installation of
the system in the near future.
5.1.4 Employee's awareness on risk
management
These results respond to the question asking the level of
awareness of EKJ&CIE employees in relation with risk management.
Demographic data of respondents
Results show that the majority of employees were males and
aged below 30 years of age and majority are single. On education basis a half
of them have secondary diploma and advanced degree, this is probably due to the
nature of their work of technicians which do not require higher qualifications
rather vocational skills and physical fitness which explains the supremacy of
males, young age of the majority of these employees and this explains the
reason why many of them are single and have less job experience as 80% of
respondents are between less than a year and five years of experience.
Respondents showed indirectly that they are aware of risks and
ways of risk management whereby: 92% of respondents confirmed to have had
trainings related to risk management, 84% and 80% expressed their concern about
physical and technological risks they were likely to meet during their day to
day jobs, 74% had been once at risk which could put their life in danger and
rated the level of satisfaction on how that threatening risk was managed.
Also, respondents demonstrated their need of protective
equipment by 88% but this number dropped to nearly 57% with no convincing
reasons as the management confirmed their existence, probably this drop was due
to the quality of these protective materials as expressed by respondents
whereby only 68% appreciated their status as good while 32% rated them as not
good. This drop may be explained by the fact that probably those with poor
quality equipment are the ones who do not use them.
Respondents admitted by 72% that they don't know whether there
are risk management plans within the company but, nearly the same percentage
confirmed the existence of rules and regulations that govern the company. This
shows some lack of communication between the top management and on ground staff
concerning administration issues or negligence on part of technicians.
All respondents (100%) know that they are insured in Rwanda
Social Security Fund and have health insurance which helps them to pay less
when they are sick or their close relatives. This is a positive point either on
their behalf but on the side of the company management too because it is a
motivating factor is among employee retention factors too.
Finally, respondents gave advises to the employer summarised
into:
1. Keep insuring employees
2. Buy updated equipments
3. Improve the use of IT
4. Regular trainings in Risk management
5. Trainings in financial management
6. Trainings in Health and Safety
7. Training in each respondent's domain
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