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Human capital management in rwanda: challenges and prospects for microfinance institutions

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par Jean Paul SAFARI
Maastricht School of Management  - MBA  2010
  

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4.3.8. How employees like their employer

Table 4.9. How employees like / dislike their employer

Feeling

DUTERIMBERE IMF SA

IMF UNGUKA SA

Frequency

Percent

Frequency

Percent

Strongly dislike

3

15

0

0

Dislike

3

15

1

5

Neither like nor dislike

1

5

0

0

Like

1

5

0

0

Strongly like

12

60

19

95

Total

20

100

20

100%

Source: Primary data

In DUTERIMBERE, 15% do not like working with the current employer at all, 15% somewhat like working with current employer, 5% neither like nor dislike, 5% like their employer while and 60% strongly like their institutions.

In UNGUKA, the scenario seems different. 5% do not like their institution while 95% reported to strongly like their employer. This may be explained by, among other factors, the fact that 40% of UNGUKA employees who were involved in this study happened to be shareholders in the same while none of DUTERIMBERE interviewed staff were shareholders.

Employees who do not like their organization, it does not need to be emphasized are like travelers in a car park. They are ready to leave any time the opportunity comes by. On the other hand, having employees who like their organization is all employers should look for.

Loyal employees are a great asset, they are good organizational citizens who are ready to defend its cause whenever, whatever the cost. One way of building up this positive attitude is through encouraging employees to be shareholders.

4.3.8. 2. Employees perception of supervision

Table 4.10: Employees perception of supervision

 

DUTERIMBERE IMF SA

IMF UNGUKA SA

Strongly dislike

0

0

1

5

Dislike

3

15

0

0

Neither like nor dislike

0

0

0

0

Like

6

30

1

5

Strongly like

11

55

18

90

Total

20

100%

20%

100%

Source: Primary data

In DUTERIMBERE IMF SA, 15% do not like the quality of supervision, 30% on the other hand like it while 55% strongly like it. On the other hand, however, 5% of UNGUKA's respondents strongly dislike the way supervision is done, 5% like it while 90% strongly like it.

Employees' supervision ensures that the assigned tasks are being carried out as per plans. The quality of supervision matters, it demonstrates one of the critical skills required from line managers: human relations skill. Supervision needs to strike some balance in such a way that employees will feel that managers trust them as they also note that they need to do what they are assigned with.

Good supervision, it has been discussed in the second chapter motivates employees and
maximizes their potential. Poor supervision, on the other hand, is not enough responsibility for

taking action for the prevention of problems, mistakes, accidents, and injuries. Poor supervision removes a very important part of the employee support process, eliminating the opportunity for reference, learning, and safety.

Employees feel that their work is not valued by the company, and loyalty is difficult to form - if it forms at all. Without loyalty, employees are more likely to deviate from acceptable business practices. Such activities can include theft, decreased employee effort, mismanagement, and falsifying documents, among other things.

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