3.4
Process of existing system
The processes that we want to describe are: recording product
on shelf, customer collecting product and payment after choosing items, in this
part we have two types of customers such as: Normal and Extra-customer.
3.4.1 Recording of product
At La GALETTE supermarket, before purchasing product from
different continent, they put on store according or following on type of each
product. They use physical inventory where every product purchased recorded by
using form of stock, when chief of store want to check the number which are
on store, they take all form for each product then count product for verify if
the number written on form matching on the number of product stored.
After purchasing new product or getting product from supplier
those products are recorded on stock, for selling product are recorded on shelf
of supermarket others to cold chamber (cheese, meat) or to fridge and freezer,
some time come from to cold chamber toward freezer, before recorded to shelf
checking expiration date of product.
All products are recorded according on group of each product,
group of alimentation product, group of pastry/bakery and butcher product.
After recording all products on stock and shelf, it is necessary also to record
on machine of cashier where recordable depending on group. There is a person's
loaded that action in supermarket who controller when shelf are take care or
occupy of products.
3.4.2 Customer collecting product
When client or customers enter in supermarket, saw the product
want in different group of product and there are some employees who can help us
or orient client/customer showing where product are placed. After choosing and
selecting products can take basket for storing goods, before going can check
price, expired date and ingredients then went to cashier. Arriving there he/she
deposit around him, cashier take one by one entering on machine according also
on group of product when finished gives us to controller for making product on
free packing. When cashier finish those transactions, she/he calculate and show
client/customer on screen of machine and tell the customer total of money can
pay and give us invoice when customer or client needed.
3.4.3 Order process
Order processing" is the term generally used to describe the
process or the work flow associated with the picking, packing and delivery of
the packed item(s) to a shipping carrier between customer and order chief. The
specific "order fulfillment process" or the operational procedures of
distribution department are determined by many factors. Each distribution
department has its own unique requirements or priorities. Some of the factors
that determine the specific process flow of a distribution department are:
· The nature of the orders: customer offer to order chief
by using proforma invoice, the number of differing items and quantities of each
item in orders, example number of pain france, number of grand pain coupe and
number of sandwich.
· Time of availability: after deposit proforma invoice
and receiving it, order chief reply invoking when order will fulfilled.
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