4.2.11. Respondents point of view on health services offered
to them
Table 10: Respondents
point of view on health services offered to them
|
Nature of responses
|
Number of respondents
|
Percentages
|
|
Happy
|
6
|
43
|
|
Not happy
|
8
|
57
|
|
Total
|
14
|
100
|
Source: Primary data 2012
From the table above 8 respondents or 57% show that they are
not with the service offered to them by mutual health insurance while 6
respondents or 43% among the respondents show that they are happy with the
services offered to them.
4.2.12. Reasons of unsatisfied beneficiaries of MHI
From the table 10, 57% of the respondents
were not happy with the services offered to them because of the following
reasons:
i. Low coverage or package of services offered by mutual
health insurance and some drugs are not included by this insurance type;
ii. Poor service provided to the beneficiaries of this
policy;
iii. General image of customer care through which the
healthcare services are delivered is not good, results in unsatisfied
beneficiaries;
iv. Low numbers of nurses at health centre and this increase
the number of patients on queuing system which brought about disorders in
health service delivery.
All the reasons which are given above explain the idea behind
the unsatisfied clients of this insurance scheme in Ruganda sector. If the
above problems are to be mitigated so that this insurance policy should answer
their customers' claims, this might contribute effectively and efficiently to
the economic development processes of the beneficiaries in Ruganda
sector.«We are trying to work with all organs within the sector to empower
this policy of MHI to meet its objectives in effective and efficiently ways,
though there are some issues which require a long time for its to be adjusted
and these include mainly the problem of a big or excess number of patients per
nurse». Executive secretary of the sector said.
4.2.13. Respondent's health before and after joining
MHI
According to the respondents' different views they all argued
that before this policy of mutual health insurance exists their health was not
good. Even though there is a claim that this policy not satisfying
beneficiaries' needs but with this policy there a considerable improvement in
health status of the beneficiaries. There might be many factors linked with
this health improvement such as deaths, maternal and infant mortality rate were
decreased, family costs on illnesses were highly reduced and family income were
increased.
The level of saving was also improved, a considerable level of
understanding improvement was met because of this policy of MHI, and the
misunderstanding among the beneficiaries brought about conflicts rose that some
used to kill others is not in place. Before mutual health insurance come in
existence and beneficiaries joining it they were suffering all the above
problems. After the analysis and observation that I made I can confirm with no
doubt that mutual health insurance played a big role in economic development
processes because beneficiaries get more income than before this insurance was
created.
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