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APPENDIX A: SELF-ADMINISTERED SURVEY FOR CEOs/CIOs

This MBA Dissertation conducted at the University of Johannesburg attempts to evaluate the perceived technical and strategic influence of an ERP system on the value chain process of multinational enterprises (MNEs).

Please complete each of the following questions by ticking the box corresponding to your answer or by filling in your response. The questionnaire will be treated as strictly confidential at all times. Neither your name nor that of your organisation will in any way be connected to the findings of this study. We only wish to establish your views on various issues on the strategy part of IT, the value chain concept, and implementation of the ERP System i.e. SAP software under utilisation within your organisation.

Please answer each question by crossing (X) the number corresponding to your response

Less than 1 year		1
At least 1 year, but less than 3 years		2
At least 3 years, but less than 5 years		3
At least 5 years, but less than 10 years		4
10 years or more		5

5. In how many countries, excluding South Africa, is your organisation operating? Please enter the number.

Independent external consultants	The SAP computer systems specialists.	The training is done on-the job with experienced employees		Other. (specify)

IN MY	ORGANISATION	SA	A	N	SD	D
	The implementation of the SAP system was a waste of money.	1	2	3	4	5
	The SAP System hampers internal organisation of processes.	1	2	3	4	5
	It is a complex to implement the SAP System software.	1	2	3	4	5
	SAP System effectively integrates different applications.	1	2	3	4	5
	The multifunctionality of the SAP software is of strategic importance to my organisation.	1	2	3	4	5
	The modular capability of SAP software is of strategic importance to my organisation.	1	2	3	4	5

	IN MY ORGANISATION	SA	A	N	SD	D
In our organisation the SAP Software is integrated in the supply chain.	1	2	3	4	5
In our organisation the SAP Software adds value in the supply chain.	1	2	3	4	5
The SAP System supports the objectives of our organisation.	1	2	3	4	5
The IT Strategy plan in our organisation influences the extent to which SAP Software can be successfully implemented.	1	2	3	₄	5
In my organisation the IT Strategic plan is followed.	1	2	3	4	5

IN MY	ORGANISATION The acquisition of ERP Software is valuable to my	SA	A	N	SD	D
	organisation.	1	2	3	4	5
	In my organisation the most effective ERP System was implemented.	1	2	3	4	5
	The ERP System was effectively customised for my
	organisation.	1	2	3	4	5
	Employees in my organisation make effective use of the
	SAP System.	1	2	3	4	5
	SAP Software users are knowledgeable about the system.	1	2	3	4	5

Influence of an ERP system on the value chain process of multinational enterprises (mnes)

REFERENCES

APPENDIX A, B, C, D, E, F, G and H:

APPENDIX A: SELF-ADMINISTERED SURVEY FOR CEOs/CIOs