I.3. The Departments of Rwanda Revenue Authority I.3.1.
Operational Departments
I.3.1.1. Customs and Excise Department
It aims at contributing to the achievement of Rwanda Revenue
Authority's objectives by maximizing the collection of all revenues due on
imports, at minimum cost; and to facilitate trade through providing a
responsive and efficient service to stakeholders.
The primary function of Customs Services Department is to
assess, collect and account for import duties and taxes due on imports.
I.3.1.2. Domestic Taxes Department
The Domestic Tax Department (DTD) was formed in April 2006 in
order to create a one-stop, efficient and customer-oriented tax office. The
basic objective was to increase and coordinate control.
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I.3.2. Support Departments
I.3.2.1. Revenue Protection Department I.3.2.1.a.
Mission
The RPD Mission is to minimize revenue losses by deterring,
detecting and preventing smuggling, tax evasion and avoidance as well as other
breaches of revenue laws.
I.3.2.1.b. Strategic Objectives
? Combat tax evasion and smuggling
? Collection and dissemination of intelligence pertaining to
evasion of
taxes and duties
? Provision of credible and effective deterrent measures in the
tax law
? Investigation of cases of tax evasion, tax fraud and
smuggling
? Compilation of case reports and recommendations for the
prosecution of
financial crimes.
I.3.2.2. Quality Assurance I.3.2.2.a. Mission
To provide assurance on the effectiveness and efficiency of
the operating of internal control systems as well as promoting staff integrity.
The department also monitors and ensures that quality service is delivered at
the least cost with the maximum satisfaction to stakeholders.
I.3.2.2.b. Strategic objectives
To achieve the departmental overall objective. The Quality
Assurance Department has set strategic objectives:
To ensure that the internal control systems in the RRA are
working economically, efficiently and effectively by conducting regular
internal audit and quality audit assignments;
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To fight against corruption by investigating cases of actual or
suspected corruption, theft and other serious staff malpractices as well as
promoting staff integrity;
To ensure the quality of service delivery to customers,
across all departments of RRA, at the least cost;
To continue the implementation of RRA's quality policies as a
way to be the best revenue authority in the region covered by the east African
Revenue Authorities (EARA) and aim ultimately to become a world-class
organization, with the quality of the work demonstrated by certification to a
world-class standard.
I.3.2.3. Taxpayer Services
The main responsibility of the Taxpayer Services Department
is to foster mutually beneficial relationships with external stakeholders
through a variety of taxpayer services including customer education and Public
Relations. The Department disseminates legal and technical tax information in a
simplified way for everyone to understand, so as to promote voluntary
compliance. Some of the methods used to deliver these services include tax
clinics tailored to meet the specific needs of customers, participation in
public events such as shows and exhibitions, and the annual Taxpayers' Day.
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