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Managing information system for a better banking services

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par Jean Damascene HABARUREMA
Kigali independant université - Graduate 2009
  

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2. SCOPE OF THE STUDY

The study is restricted to the usage of Management Information Systems into banking institutions. It focuses on FINABANK SA as a case study, within a period of 5 years (2004-2008), year 2004 because it is from that period that owners of FINABANK SA have acquired BACAR (Banque Continentale Africaine au Rwanda) and that bank became FINABANK SA of Rwanda and years 2008 with the reason that any kind of decision to be taken should be based upon accurate information.

3 RICHARDS, B. «Inside Story: Intranets Foundation for Early Electronic Commerce,» The Wall Street Journal: Technology, June 17, 1996, p. 23

3. PROBLEM STATEMENT

Increasing Interest upon Management Information Systems is not a present issue.

In 1983, over 80% of colleges of business accredited by the American Association of Collegiate Schools of Business offered a degree program with major emphasis in information systems or planned to implement such program within the next three years.

More than half of all employed Americans now earn their livings as «knowledge workers,» exchanging various kinds of information.

In 1982 alone, more than 100 companies sold almost 3 millions of personal computers. Some 16,000 software programs are available for the Apple Personal Computer.

These headlines are interesting and fairly descriptive of the explosion in computer use during the recent past. But what does it means for today's student of management and the practitioners?

It probably means that managers who do not have the ability to use computers will become organizationally dysfunctional or worse, useless as decision makers.4

Several years ago the consulting firm of BOOZ, ALLEN, and HAMILTON conducted a comprehensive study surrounding computer usage and concluded that the modern-generation equipment was being used for first generation systems design.

At about the same time another respected consulting organization, McKinsey & Company, concluded that «in terms of technical achievement, the computer revolution in U.S. has been outrunning all expectations. In terms of economic payroll on new applications, it has rapidly lost momentum.»

4 LAUDON, K. and LAUDON, J.P. «Management Information Systems: Organization and Technology,» Prentice-Hall of India: New Delhi, 1999, p.6

These conclusions reflect the fact that for decades the focus on computer use has been on the machine itself rather than on the vastly more important dimension of application and software-the systems design capability-the «brainware» if you like.

This trend towards the use of computer is backed by one important tool, which is: an Information System, managing information output by the computer, briefly, managing largely the computer input and output.

It is exactly the same into this nation; the issue of information system is on the mind of several managers, even if some of them do ignore its contribution on the performance of their companies.

Two questions do therefore arise out of the above:

1. How does FINABANK SA manage its Information Systems?

2. Does FINABANK's Information Systems contribute to its better banking services?

3. HYPOTHESES

As it has been defined by GRAWITZ, hypothesis is a proposal response to an asked question related to the research object. Base on this we suggest the following:5

1) FINABANK SA manages effectively its Information Systems, means, in relation to the scientific theoretical presented framework.

2) FINABANK SA's Information System contributes to its better banking services.

5 3rd

GRAWITZ, M. « Introduction to research methodology,» Edition, Wadsworth, Belmont, CA, 1994, p.12

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