6.2.1. Quantitative methods
Quantitative methods are used in analysis and presentation of
data. In the present study, data analysis and presentation were conducted using
tables and figures. The statistical regression analysis enables the researcher
to determine the relationship between MIS components and the performance of
FINABANK SA using the coefficient of correlation analysis.
9 BRENDA, S., «Introduction on Scientific
Research,» New Delhi, 1991, p.307
6.2.2. Historical Method
According to GRAWITZ M, «historical method fills the gap of
facts and events, referring on time, can be artificially reconstructed, but
ensuring continuity, trams of procedures.»
In this dissertation study, the present method has enabled the
researcher to execute a back-analysis for the performance of the service into
FINABANK SA.10
6.2.3. Analytical method
The analytical method has been used to analyze systematically all
data collected during this research.
6.2.4. Comparative method
According to GRAWITZ M, «comparative helps a good analysis
of data by providing differences and cooperation, of constant elements of the
same type».
This method was useful to assess changes in management of
information system in one side and change into quality of service provided by
FINABANK during the range of 2004 up to 2008, in other way of thinking.
6.2.5. Synthetically method
The synthetically method has been used to summarize entire work
into interesting conclusion and to make a short summary at the end of each
chapter.
10 3rd
GRAWITZ, M. « Introduction to research
methodology,» Edition, Wadsworth, Belmont, CA, 1994, p.157
7. CHAPTERIZATION OF THE STUDY
Apart from general introduction and general conclusion, the
dissertation is made up three chapters as follows:
Chapter one is concerned by the literature review and shows
exactly the Meaning and Role of Management Information Systems in
organization.
The second chapter is related to implementation of
«Management Information Systems» into FINABANK SA.
And the third chapter is concerned about the contribution of
Management Information Systems to the better banking service of FINABANK SA.
CHAPTER 1: THE LITERATURE REVIEW
1.1. INTRODUCTION
Despite the fact that the computer is nothing more than a tool
for processing data, many managers view it as the central element in
information system. This attitude tends to overrate and distort the role of the
computer. Its real role is to provide information for decision and for planning
and controlling operations.
Judging from the business press, the brave new world of
management information systems (MIS) is upon the book written by Stephen Haag
in his book with title «MIS for Information Age».11
There is hardly a business magazine today that does not
contain articles on Information systems, data banks, and related subjects.
Despite this proliferation of books, articles, seminars, and courses
surrounding this area, few efforts have managed to synthesize the separate
subject of management, information, and systems and to show how these are
related to computers. Among these few efforts we can highlight the book written
by ROBERT G. MURDICK, Joel E. ROSS and JAMES R. with the title: Information
Systems for Modern Management.12
It's in the same context that we are going, within this
chapter, to define essential concepts in relation with our topic and clarify
what «Management Information Systems» (MIS) is; mainly based on its
five components which are: hardware, software, information, people and
procedures.
This chapter made the part of this study to show the exact
meaning and role of MIS as well as to define key concepts related to this
topic.
11HAAG, 2nd
S., CUMMING, M. and DAWKINS, J. «Management Information
Systems for the Information Age,» Edition, McGraw Hill/Irwin, Boston,
2000, p.4
12MURDICK 2nd
G, JOEL E. «Ross and James R: Information Systems for
Modern Management,» Edition, McGraw Hill
2006, p.14
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