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La protection des consommateurs des services de communications électroniques au Cameroun

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par Dominique Armand LONG WELADJI
Université Catholique d'Afrique Centrale, Institut Catholique de Yaoundé - Master II Contentieux et Arbitrage des Affaires 2009

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With the Law N°98/014 of July 14, 1998 governing telecommunications in Cameroon, the liberalization of telecommunications sector encouraged free enterprise and by ricochet the suitable development of the mobile telephony and the internet industry. However, the presumption of efficiency granted to the liberalization, was tarnished by mistrust of clients against the market on which profit seeking is growing constantly at the expense of ethical behaviors enacted by laws ruling competition and clients protection. In fact since the arrival of telephony and internet, there have been a constant growth in clients complaints about fanciful character of the invoicing, the exaggeration of pricing, the frequent illegal interceptions of phone lines, the systematic failure to comply with contracts' obligations, the bad quality of the services.

This mistrust of the clients which is not illegitimate was driven by the inadequate adaptation of regulation to the rapid growth of information and telecommunications industry which led to several flaws in internet legislation. Also, the development of I.T. industry is a sword with double edge: as much as it enhances violation of individual freedom in one hand, in the other hand it enhances new services which enable the satisfaction of claims from the most capricious clients. However, if the regulatory environment of I.T. industry is a prerequisite for the development of electronic communications, the development itself requires an environment providing clients protection and adapting to changing technologies and commercial practices.

In this way, two laws have been promulgated on the 21 of December 2010. The first, law n°012/2010, is assigned to strength the rights of electronic communication services consumers and the second, law n°2010/013, is relative to cybersecurity and cybercriminality. However, the contract and dispute practices in the electronic communication domain call these laws into question, although they are commonly accepted as been positively grounded in comparison to those of 2008. With these new laws, we can state that Cameroon regulation on electronic communications is neither at the top nor at the bottom in term of quality.


Al. Alinéa

Aff. Affaires

A.N.T.I.C. Agence Nationale des Technologies de l'Information de la Communication

A.R.T : Agence de Régulation des Télécommunications

Art. Article

Bull. Bulletin

Bull.civ. Bulletin des arrêts de la cour de cassation (chambre civile)

Bull. crim. Bulletin des arrêts de la cour de cassation (chambre criminelle)

C.civ. Code Civil Code de Commerce Cour de Cassation, Chambre Commerciale

Cass.civ. Cour de Cassation, Chambre Civile

Cass. Soc. Cour de Cassation, Chambre Sociale

CAMTEL Cameroon Telecommunication

C.C.A. Commission des clauses abusives

C.N.C. Conseil National de la Concurrence

C.N.C. Conseil National de la Consommation

C.N.I.L. Commission Nationale Informatique et Libertés

C.P.C.C. Code de Procédure Civile et Commerciale

C.P.P. Code de Procédure Pénale

C.P. Code Pénal

C.A. Cour d'Appel

Com. Chambre Commerciale

Cf. Confère

Comm. Commentaires

Coll. Collection

G.S.M. Global System for mobile Communications

Infra. Plus bas

J.C.P. Juris Classeur Périodique

J.O. Journal Officiel

Jurisp. Jurisprudence

L.C.E.N. Loi sur la Confiance en l'Economie Numérique

L.G.D.J. Librairie Générale de Droit et de Jurisprudence

M.M.S Multimedia service

Op.cit. Ci-dessus cité

Ord. Ordonnance

Obs. Observations

OTM Opérateur de téléphonie mobile

SIM Suscriber Identification Module

Somm. Sommaire

Supra. Plus haut

T.P.I. Tribunal de Première Instance

T.G.I. Tribunal de Grande Instance

V. Voir

W.A.P. Wireless Application Protocol

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"Tu supportes des injustices; Consoles-toi, le vrai malheur est d'en faire"   Démocrite