Secretarial work, a noble but constraining profession

UNIVERSITY OF OUAGADOUGOU BURKINA FASO

........................ ..............

INSTITUT BURKINABE DES Unity-Progress-Justice

ARTS ET METIERS

(IBAM)

.........................

Executive Bilingual Secretariat

Department

REPORT OF END OF TRAINING COURSE

Made at BUMIGEB ?Bureau des Mines et de la Géologie du Burkina? from the 19th of October to the 17th

of December 2006

Topic:

SECRETARIAL WORK, A NOBLE BUT CONSTRAINING PROFESSION

Presented in order to obtain a University Degree in Technology

Option: Executive Bilingual Secretariat

Presented by: Supervised by:

Miss Hayami Marie Nadège YE Mrs ZANGO Martine/PAFADNAM

Executive Secretary

Academic year 2006-2007DEDICATION

I dedicate this report to:

our father Nayé YE, 

our mother Martine YE/KINI, 

for their consent in my education and my future.

my sister Prisca and brothers Parfait and Guy who gave me the courage during my years of school.

my friends who did not stop supporting me.

Receive our profond gratitude.

ACKNOWLEDGEMENT

Our heartfelt thanks go in particular to:

Mr Pascal DIENDERE, General Manager of BUMIGEB for accepting to train us in his company;

Mr Jean Martin KONDE, Director of DSIME for his advice ;

Mrs Martine ZANGO, Executive Secretary for her support, sharing of her knowledge and her experience during our training;

all the secretaries of BUMIGEB who embraced us in their offices and accepted to share their knowledge and experiences ;

the staff of BUMIGEB for their reception and particularly the those of DSIME for their frank collaboration ;

the professors and to the administrative staff of IBAM who agreed to support our whims while sharing with us their knowledge and their experiences;

Mrs Gisèle DAGAWA for her assistance;

Our recognition goes to all for their support and their encouragements.

ABBREVIATIONS

ACRONYM	SENSE
ADP	Assembly of Member of Parliament of People
AOF	Western Africa of French
ADSE	General Assembly of State Societies
BUMIFOM	Mining Office of France Overseas
BUMIGEB	Mining Office and the Geology of Burkina
BUVOGMI	Voltaic Office of Geology and Mines
CA	Board of Directors
DAF	Finance Management Administration
DG	General Director
DGM	Burkina Office of Geology and Mines
DRGM	Geological and Mining Research Administration
DSF	Survey and Water Drilling Administration
DSIME	Industrial Safety, Environmental and Mining Administration
EDII	Dangerous, Unhealthy or black listed Companies
EPIC	Public Institution with Commercial and Industrial Characteristics
MCDIM	Ministry of Trade, Industrial Development and Mines
MCE	Minister of Mines, Career and Energy
MCIA	Ministry of Trade, Industry and Handicraft
MCPEA	Ministry of the Company promotion and Handicraft
MEB	Ministry of Economy and Budgeting
PM	Prime Minister
PRES	President of FASO
PCA	Chairman of the Board
SCMH	Mining Controls and Hydrocarbons Department
SSIEM	Industrial Safety, Environmental and Mining Department

INTRODUCTION

BIBLIOGRAPHY

Documents

· Guide of BUMIGEB: organizational chart on June 2003.

· Miss Agathe NANGA's report of end of cycle. Training made at eProcess Burkina. TOPIC: ?CONTRIBUTION OF THE EXECUTIVE SECRETARY IN THE EMERGENCE OF COMPANY COMMERCIAL ACTIVITIES?.

· Miss Madeleine YAMEOGO's report of end of cycle. Training made at BUMIGEB. TOPIC: ?CONTRIBUTION OF NTIC IN THE SECRETARY'S PROFESSION?.

· Rôle and importance of the secretary in the civil service or in the private company (report of the conference of Madam Toussida OUEDRAOGO, on the profession at Liptako Gourma from the 17 May 2003).

· Report on the specialized seminar: the daily secretary made from the 21st June to the 2^nd July 1999 at the ?Centre africain de Management et de Perfectionnement des Cadres? (CAMPEC) at the University of Cocody in ABIDJIAN.

· Secretariat revision note.

Sites

http:// www.secretairededirection.com

http:// www.supersecretaire.com

APPENDIXES

Appendix I : Organizational chart of BUMIGEB

Appendix II : Geological and mining map of BURKINA FASO

Appendix III : Programme of the training

Appendix IV : SCOM

Appendix V : Schedule of receiving and sending electronic mail of

BUMIGEB

Appendix VI : Certificate of gauging

Appendix VII : Invoice

TABLE OF CONTENTS

DEDICATION........................................................................................................I

ACKNOWLEDGEMENT....................................................................................II

LIST OF ABREVIATIONS................................................................................III

INTRODUCTION................................................................................................. 1

Part one: INTRODUCTION OF BUMIGEB

CHAPTER I: GENERAL INTRODUCTION .......................................................... 3

I. HISTORICAL BACKGROUND 3

II. LEGAL AND INSTITUTIONAL FRAMEWORK 5

III.BUMIGEB MISSIONS 5

1. Public services missions 6

2. Commercial services missions 6

CHAPTER II. GENERAL ORGANIZATION ......................................................... 7

I. SUPERVISORY AUTHORITIES 7

II. THE BOARD OF DIRECTORS 7

III. HEAD OFFICE 8

A. THE SUPPORT AND ADVISORY SERVICES 8

1. The Executive Secretariat 8

2. The Internal Audit Section 9

3. The Researches and Marketing Section 9

4. Data Processing Management System 9

B. CENTRAL TECHNICAL ADMINISTRATIONS 10

1. The Geological and Mining Research Administration 10

2. Industrial Safety, Mining and Environmental Administration 11

3. Finance Management Administration 13

4. Laboratories Administration 14

5. Survey and Water Drilling Administration 15

6. The BUMIGEB Regional Office in Bobo Dioulasso 16

C. BUMIGEB RESOURCES 17

1. Human resources 17

2. Material resources 17

3. Financial resources 17

Part two: STUDY OF DIFFERENT SECRETARIATS

CHAPTER I. THE INDUSTRIAL SAFETY, MINING AND

ENVIRONMENTAL SECRETARIAT .......................................... 19

I. WORKING POST DESCRIPTION 19

II. PERFORMED DUTIES 20

A. MAIL HANDLING 20

B. CUSTOMERS' RECEPTION 23

C. FILING 23

D. DOCUMENTS TYPING 24

CHAPTER II. OTHER SECRETARIATS ....................................................... 26

Part three: SECRETARIAL WORK, A NOBLE

BUT CONSTRAINING PROFESSION

I. DEFINITION 29

II. THE SECRETARIAL WORK NOBILITY 29

1. Physical qualities 29

2. Human qualities 30

3. Morals qualities 30

4. Professional qualities 31

III. CONSTRAINTS IN SECRETARIAL WORK 32

A. CONSTRAINTS WITHIN THE OFFICE 32

1. Constraints with colleagues 32

2. Constraints with visitors 32

3. Constraints with the director 33

B. EXTRA HOURS 34

Part four: THE TRAINING COURSE ASSESSEMENT,

OBSERVATIONS AND SUGGESTIONS

I. THE TRAINING COURSE ASSESSMENT 35

II.OBSERVATIONS AND SUGGESTIONS 36

CONCLUSION .......................................................................................38

BIBLIOGRAPHY

APPENDIXES