Effect of e-procurement implementation on the effectiveness of rwandan hospitals from 2019-2020

TABLE OF CONTENTS

DECLARATION ii

DEDICATION iii

APPROVAL iv

ACKNOWLEDGEMENT v

ABSTRACT vi

TABLE OF CONTENTS vii

LIST OF TABLES x

LIST OF FIGURES xi

LIST OF ABBREVIATIONS xii

1.0. Introduction 1

1.1. Background 1

1.2. Statement of the problem 6

1.3 Objectives of the research 7

1.3.2 Specific objectives 7

1.4 Research hypotheses 7

1.5 Significance of the study 8

1.6 Scope of the study 8

1.6.1 Content scope 8

1.6.2. Time Scope 8

1.6.3. Geographical Scope 8

1.7 Interest of the study 9

1.8 Chapter outline 9

CHAPTER 2: LITERATURE REVIEW 11

2.0 Introduction 11

2.1. Understanding the concepts of e-procurement 11

2.2 Theoretical review 13

2.3 Empirical review 18

2.4. Theoretical Framework 22

2.5. Research gaps 22

CHAPTER 3: METHODOLOGY 24

3.0. Introduction 24

3.1 Research design 24

3.2 Study population 24

3. 4 Data collection methods and instruments 25

3. 5. Sources of data 27

3.6. Reliability and validity 28

3.7 Data processing and analysis 28

CHAPTER 4. FINDINGS PRESENTATION AND ANALYSIS 31

4.0 Introduction 31

4.1 Background of the Kabaya District Hospital 31

4.1.1 Kabaya District Hospital Vision, Mission, Values and Moto 31

4.2. Profile of respondents 32

4.2.1 Gender of respondents 32

4.2.2 Education background 33

4.3 Findings on the Effect of electronically submission of bids on effectiveness of public tendering at Kabaya District Hospital 33

4.4 Findings on how easy accessing all published tenders affects effectiveness of public tendering at Kabaya District Hospital. 38

4.5 Findings on views how viable communication between bidders & Procuring Entity leads to the effectiveness of public tendering at Kabaya District. 42

CHAPTER 5. SUMMARY, CONCLUSION AND RECOMMENDATIONS 49

5.1 Summary of findings 49

5.1.1 Summary on effect of electronically submission of bids on effectiveness of Kabaya District Hospital 49

5.1.2 Summary on effect of easy accessing all published tenders on effectiveness Kabaya District Hospital. 49

5.1.3 Summary on effect of viable communication between bidders & Procuring Entity leads to the effectiveness of Kabaya District Hospital 50

5.2 Conclusion 51

5.3 Suggestions /recommendations for various users of research product / stakeholders 52

5.4 Areas for further exploration and research 52

REFERENCES 53

APPENDICES 59

LIST OF TABLES

Table 4.1: Gender of respondents 3

Table 4.2: Level of education and qualification 33

Table 4.3: Respondents views on electronically submission of bids and effectiveness of Kabaya District Hospital 34

Table 4.4: Correlation between Electronically submission bids and effectiveness of Kabaya District Hospital 36

Table 4.5: Model Summary 36

Table 4.6: ANOVA^a on electronically submission of bids and effectiveness of Kabaya District Hospital 37

Table 4.7 Respondents views on easy accessing all published tenders at Kabaya District Hospital 38

Table 4.8: Correlation between Easy accessing and effectiveness of Kabaya District Hospital 40

Table 4.9: Model Summary on easy accessing and effectiveness of Kabaya District Hospital 40

Table 4.10: ANOVA^a oneasy accessing and effectiveness of Kabaya District Hospital 41

Table 4.11 Respondents views on how viable communication between bidders & Procuring Entity leads to the effectiveness of public tendering at Kabaya District. 42

Table 4.12: Correlation viable communication and effectiveness of Kabaya District Hospital 44

Table 4.13: Model Summary on viable communication and effectiveness of Kabaya District Hospital 45

Table 4.14: ANOVAa on viable communication and effectiveness of Kabaya District Hospital 46

Table 4.15: Respondents view on effectiveness of e-procurement 47