ABSTRACT
With the Law N°98/014 of July 14, 1998 governing
telecommunications in Cameroon, the liberalization of telecommunications sector
encouraged free enterprise and by ricochet the suitable development of the
mobile telephony and the internet industry. However, the presumption of
efficiency granted to the liberalization, was tarnished by mistrust of clients
against the market on which profit seeking is growing constantly at the expense
of ethical behaviors enacted by laws ruling competition and clients protection.
In fact since the arrival of telephony and internet, there have been a constant
growth in clients complaints about fanciful character of the invoicing, the
exaggeration of pricing, the frequent illegal interceptions of phone lines, the
systematic failure to comply with contracts' obligations, the bad quality of
the services.
This mistrust of the clients which is not illegitimate was
driven by the inadequate adaptation of regulation to the rapid growth of
information and telecommunications industry which led to several flaws in
internet legislation. Also, the development of I.T. industry is a sword with
double edge: as much as it enhances violation of individual freedom in one
hand, in the other hand it enhances new services which enable the satisfaction
of claims from the most capricious clients. However, if the regulatory
environment of I.T. industry is a prerequisite for the development of
electronic communications, the development itself requires an environment
providing clients protection and adapting to changing technologies and
commercial practices.
In this way, two laws have been promulgated on the 21 of
December 2010. The first, law n°012/2010, is assigned to strength the
rights of electronic communication services consumers and the second, law
n°2010/013, is relative to cybersecurity and cybercriminality. However,
the contract and dispute practices in the electronic communication domain call
these laws into question, although they are commonly accepted as been
positively grounded in comparison to those of 2008. With these new laws, we can
state that Cameroon regulation on electronic communications is neither at the
top nor at the bottom in term of quality.
SIGLES ET ABREVIATIONS
Al. Alinéa
Aff. Affaires
A.N.T.I.C. Agence Nationale des Technologies de l'Information
de la Communication
A.R.T : Agence de
Régulation des Télécommunications
Art. Article
Bull. Bulletin
Bull.civ. Bulletin des arrêts de
la cour de cassation (chambre civile)
Bull. crim. Bulletin des arrêts de la
cour de cassation (chambre criminelle)
C.civ. Code Civil
C.com. Code de Commerce
Cass.com. Cour de Cassation, Chambre
Commerciale
Cass.civ. Cour de Cassation, Chambre
Civile
Cass. Soc. Cour de Cassation, Chambre
Sociale
CAMTEL Cameroon Telecommunication
C.C.A. Commission des
clauses abusives
C.N.C. Conseil National de
la Concurrence
C.N.C. Conseil National de
la Consommation
C.N.I.L. Commission Nationale
Informatique et Libertés
C.P.C.C. Code de Procédure Civile
et Commerciale
C.P.P. Code de Procédure
Pénale
C.P. Code Pénal
C.A. Cour d'Appel
Com. Chambre Commerciale
Cf. Confère
Comm. Commentaires
Coll. Collection
G.S.M. Global System for mobile Communications
Infra. Plus bas
J.C.P. Juris Classeur Périodique
J.O. Journal Officiel
Jurisp. Jurisprudence
L.C.E.N. Loi sur la Confiance en l'Economie
Numérique
L.G.D.J. Librairie Générale de Droit et de
Jurisprudence
M.M.S Multimedia service
Op.cit. Ci-dessus cité
Ord. Ordonnance
Obs. Observations
OTM Opérateur de téléphonie mobile
SIM Suscriber
Identification Module
Somm. Sommaire
Supra. Plus haut
T.P.I. Tribunal de Première Instance
T.G.I. Tribunal de Grande Instance
V. Voir
W.A.P. Wireless Application
Protocol
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