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The evaluation of the use of CSR strategy in the tunisian banking sector: STB as a case study

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par Sonia Raouafi Melki
Institut Supérieur des Etudes Appliquées en Humanités de Sbeà®tla Tunisie - Licence appliquée en Anglais des affaires 2010
  

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1.8.1 Legal supervision

Loan establishments must provide the Central Bank with all documents, information, explanations and justifications necessary to the control of their situation and proving their compliance with the regulation governing loan and exchange control and the control of loan establishments.

· Control on documents

· This audit is carried out on the basis of financial and accounting documents and statistics conveyed periodically by the loan establishment.


· On site Control : Onsite control is carried out by missions of overall supervision in

keeping with an annual program set up by the Central Bank of Tunisia

1.8.2 Internal supervision

Loan establishments and non-resident banks must institute an internal audit committee in charge notably of:

· Seeing to the setting of appropriate mechanism of internal control by the establishment.

· Reviewing and giving its opinion about the annual report including the financial statement of the establishment before their transmission to social bodies for approval;

· Reviewing any statement of the establishment before its submission to supervising authorities.

· Examining any investment or operation which is likely to be harmful to the financial situation of the establishment and conveyed to it by chartered auditors or external auditors.

· The loan establishments and non-resident banks must set up an appropriate system of internal supervision which guarantees ongoing assessment of internal procedures, the determination, the follow up and control of risks related to loan establishments' activity.

1.9 La société Tunisienne de Banque (STB)

1.9.1. Definition

Societe Tunisienne de Banque (STB) is a Tunisian commercial bank. It offers a range

of financial products and services for individuals and business clients, including current accounts, credit cards and other credit facilities, investment services, deposit accounts, money transfers and foreign exchange services, as well as real estate solutions. The bank operates a number of subsidiaries and affiliate companies in tourism, industry, financial and property development sectors. Examples of these are the STB Invest, STB Manager, STB Capitalis, L'Immobilière de l'avenue, Skanes Palace International..STB has a network of 118 branches and 126 ATMs (Automated Teller Machine).

1.9.2. Services

Société Tunisienne de Banque, for its traditions and history, offers its clients a variety

of services eiher for persons or for enterprises and investors. v' Daily services

They include current accounts, accounts on line, STB SMS, STB net, STB speed recharge, savings/ deposits and investments, special saving account, account deposit privileges, home savings plan «Beit», Comfort savings plan, Education savings plan »optijeunes».

v' Credits

STB offers for its clients a variety of credits like Direct Credit and Personal Loans

(real estate loans, cars loans...)

v' Cards

STB offers for its clients a variety of cards like the ,Master card gold, Visa card, Visa electron card, CIB card ..

International Operations

In addition to local activities and financial operation, STB has a variety of services

abroad and outside the country to facilitate money transfer like a special account in foreign currency or convertible dinars, Money-gram , transfer to foreign countries ..

v' Enterprises

The services of STB involve not only persons but also it comprises companies and

enterprises affording a set of services like the current account, professional account currencies, international trade account, special accounts in dinars,E-commerce ..

v' Investment: (financing services)

For investors STB has a series of credit financing like the credit medium term

investment, credit of property development, long term credit investment tourism.. v' International trade

The service of this bank bypasses persons, enterprises and their financing credits and operations to have a set of services useful internationally like the discount shopping on the

mobilization and foreign debt abroad, documentary credits, discounts documentaries, international bank guarantees, coverage of currency risk ..

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