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The evaluation of the use of CSR strategy in the tunisian banking sector: STB as a case study

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par Sonia Raouafi Melki
Institut Supérieur des Etudes Appliquées en Humanités de SbeàŪtla Tunisie - Licence appliquée en Anglais des affaires 2010
  

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1.9.3. STB Strategy towards its clients locally and internationally

STB has always followed a strategy aiming to develop its offers and services focusing on their quality. Since 1993, the evolution of the quality of its services, STB followed a twophase-strategy, the first one operates a lot of ATMs and in the second of ATMs electronic payment terminals while adopting an electronic banning server technology considered as an evolution in the financial system in Tunisia.

Having the largest network of offices and exchanges boxes that satisfy its customers' various socio-professional needs, STB continues to innovate, particularly in the areas of direct banking and those associated with the use of new information technologies and communication.

Being updated with new adaptations and reforms of the national economy, STB is deeply engaged to its traditions and experience to build customer loyalty, increases profitability and diversity of its products, creates the fund investor, which a bound fund, called the investor SICAV. Furthermore, STB founded in 2001 the first SICAV in Tunisia. The Tunisian Bank has become a key partner in international relations and co-operations.

STB paved the way for international cooperation fully integrating into the international financial system through its wide and extensive network of contacts, partners and relationships on the outdoor spaces.

La Société Tunisienne de Banque (STB) has evaluated its relationships with France and the Western Europe countries which are traditionally partners of Tunisia. STB has also

played a leading role in Africa by helping to finance many African Banks and providing technical assistance. The experience of international bank allowed STB to adapt to different geo-economic and its network of correspondents, which extends around the world, has led to a substantial volume of exports, imports and remittances. Société Tunisienne de Banque (STB) was the first financial institution to create its Tunisian foreign exchange trading room in 1992,a modern structure unique to Tunisia. Technological innovation at the level of equipment, work procedures applied by the staff sorted among Bank staff mastering the techniques of international finance, foreign languages and trading can provide greater speed and efficiency in the execution of operations.

STB is the real sample of banks' modernization. It has since the nineties a whole restructuring allowing it to play a leading role at the level of financing the national economy and to engage fully in the process of upgrading the national industrial companies started by the governmental authorities to cope with the demands of the globalization of trade.

In 2000, STB was engaged into a fusion with two banks; the Bank of Economic Development in Tunisia and the National Bank of Tourist Development. The structure that emerged, namely the Société Tunisienne de Banque (STB), is a new version which has a more substantial competitive strength through better efficiency and greater synergy of resources and skills. It is ranked among the top banks in the Maghreb and the African Continent.

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